Last updated: 17/12/24

Welcome to Ray & Sol!

These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products or services from Ray & Sol. By accessing or using our website (the “Site”) at www.rayandsol.co.uk, you agree to be bound by these Terms. Please read them carefully before making any purchases.

1. General Information

1.1 Business Information:
Ray & Sol is a sole trader business. For any inquiries, please contact us at [email protected] or call us at 07411141485.

1.2 Eligibility:
You must be at least 18 years old to use our Site and place an order. By using this website, you confirm that you are legally capable of entering into binding contracts.

2. Products and Pricing

2.1 Product Descriptions:
We make every effort to ensure that the product descriptions, images, and prices are accurate. However, we do not guarantee that descriptions are error-free, and we reserve the right to correct any mistakes.

2.2 Pricing:
Prices on the Site are displayed in GBP (£) and are subject to change without notice. Shipping fees and taxes may apply in addition to the listed price.

2.3 Availability:
We strive to ensure that all products are available for purchase, but availability is not guaranteed. If an item is out of stock, you will be notified, and your order will be canceled or you will be given the option to backorder.

3. Orders and Payment

3.1 Order Confirmation:
Once you place an order, you will receive an order confirmation email. This does not guarantee that your order will be accepted.

3.2 Payment Methods:
We accept payments via [list accepted payment methods, e.g., credit card, PayPal, etc.]. You agree to provide valid payment information when making a purchase.

3.3 Order Cancellation:
You can cancel your order within 24 hours of placing it. After this period, orders cannot be canceled as they may have already been processed.

4. Shipping and Delivery

4.1 Shipping:
We offer shipping to the UK and internationally. Delivery times and shipping costs are calculated during checkout. Please note that delays may occur due to factors beyond our control.

4.2 Customs Duties and Taxes:
For international orders, you may be subject to customs duties and taxes upon arrival in your country. You are responsible for any additional charges.

4.3 Delivery Problems:
If your order is delayed, lost, or damaged during shipping, please contact us immediately at [email protected], and we will assist you in resolving the issue.

5. Returns and Refunds

5.1 Return Policy:
We accept returns within 14 days from the date of purchase, provided the item is in its original condition and packaging. Certain items, such as custom-made or personalized items, are non-returnable.

5.2 Refund Process:
Once we receive your returned item, we will process your refund to the original payment method. Refunds may take 7-10 business days to appear in your account.

6. User Conduct

6.1 Prohibited Activities:
You agree not to engage in any unlawful or harmful activities on our Site, including but not limited to:

• Using the Site for illegal activities or fraud
• Uploading viruses or malicious code
• Harassing or abusing other users

6.2 Intellectual Property:
All content on the Site, including logos, images, text, and designs, are the property of Ray & Sol and are protected by copyright law. You may not use, copy, or reproduce any content without our permission.

7. Privacy and Data Protection

7.1 Personal Data:
We respect your privacy. Please review our [Shop Privacy Policy], which explains how we collect, use, and protect your personal information.

7.2 Cookies:
Our Site uses cookies to improve user experience and analyze traffic. By using our Site, you consent to the use of cookies.

8. Disclaimers and Limitation of Liability

8.1 No Warranty:
Our Site and products are provided “as is” and “as available.” We do not warrant that the Site will be error-free or uninterrupted, nor do we guarantee the accuracy of product information.

8.2 Limitation of Liability:
To the fullest extent permitted by law, Ray & Sol is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or the products purchased.

9. Governing Law and Dispute Resolution

9.1 Governing Law:
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.

9.2 Dispute Resolution:
Any disputes arising out of or related to these Terms shall be resolved through binding arbitration in the United Kingdom, or as otherwise agreed upon by both parties.

10. Changes to Terms and Conditions

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the date of the latest update will be noted at the top. Your continued use of the Site after any changes indicates your acceptance of the revised Terms.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:
Email: [email protected]
Phone: 07411141485
Website: www.rayandsol.co.uk